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Leydi Rodríguez traveled in 2015 to San Sebastián, Spain to do his internship at the prestigious Mugaritz Restaurant. Thanks to the sponsorship of Fundación Backus, he won a scholarship in the service category.
Leydi’s adventure begins on graduation day, where he finds out surprisingly that he has won a scholarship. “I learned that I won on graduation day, I didn’t know anything, and when they mentioned my name I couldn’t believe it.”
Leydi was determined to travel and undertake this new experience. “My family was afraid that I would travel and they asked me not to accept the scholarship, but I continued with the procedures of my trip and called them when I was already in Spain” he confessed to us with laughter.
Once he started his internship, he tells us that one of the things he liked most was teamwork. “While there are sommeliers and waiters, we all did a joint job and we all learned everything; for example, we rotated the tasks in different shifts, and at the time of the “rush” (hurry) we all did everything, we were all for everyone ”.
She demonstrated her interest in everyday life and took advantage of the knowledge of everyone around her. The technique that caught her the most attention was the way she worked. “There he is not a waiter for a table in particular, but we all attend all the tables, this so that the client can feel the energy of everyone,” he explained that this technique has a special reason for being: “if a waiter He was not in a good mood, the client will be able to perceive that, but then there is another waiter who is happy then he will give balance to the environment ”.
“I had to work with well-trained and experienced people, I learned from each of them, I always watched and asked”
Similarly, he tells us that he learned that you don’t always have to follow the rules, but you should always look for customer comfort “if the rules tell you to put the covered on the right, but you see that the client is sitting in a position that does not allow it, then you put them on the left or in a place where you do not bother him, ”he tells us.
Leydi feels that the most gratifying thing about providing a good service to customers is that they leave satisfied with the attention, this could be verified when they fired customers and they told them : “Thank you very much, it has been a very nice experience” or “we are looking forward to returning”.
Personally and as an experience, he tells us that he had the opportunity to visit several places he had always dreamed of. “I was able to travel to Paris, I went to the Eiffel Tower, the Palace of Versailles and the Luxembourg Gardens, among others. I didn’t know it was so cold, we were at -02 degrees but I didn’t feel cold because of the emotion I felt, it was my dream and I was fulfilling it. ”
“This experience opened my mind and left me very valuable lessons, when I returned to Peru the doors opened in the best restaurants, it was a dream come true” strong>